This Shipping Policy outlines the procedures for the delivery of products ordered through drawersorttray.

Dispatch and Logistics
All orders are processed and dispatched from our primary facility located at:
Vergelitos 101, Parque Industrial El Vergel, Aguascalientes, C.P. 20219, México.

We collaborate with international courier services, including DHL, FedEx, and UPS, to facilitate the delivery of our products to customers throughout Europe.

Delivery Timelines
The standard transit time for orders is 5–9 business days.

We maintain clear communication throughout the transit process. At key logistical milestones—including the initial dispatch from our facility, arrival at transit hubs, and arrival at local distribution points for final delivery—we will automatically transmit tracking updates to the email address provided at the time of your order. This allows you to monitor the movement of your shipment.

Delayed Deliveries
In instances where an order exceeds the standard transit timeframe, we will initiate a formal investigation with the contracted courier. Based on the information obtained through this investigation, we will determine the appropriate course of action, which may include the issuance of a full refund or the dispatch of a replacement order to your registered address.

Shipping Queries
Should you have inquiries regarding the status of your shipment, please contact our support team at drawer@drawersorttray.com with your order number. Our team will assist in coordinating with the carrier to resolve any logistical issues in accordance with our standard operating procedures.