At drawersorttray, we aim to provide a clear and straightforward process for managing orders and returns in accordance with the regulatory standards of the European Union and Mexico.

1. Right of Withdrawal (European Consumers)
   In accordance with the EU Consumer Rights Directive, European consumers possess a 14-day “Right of Withdrawal.” You are entitled to cancel your order within 14 days from the date you receive the goods, without providing any reason.
   If you choose to return an item, please dispatch it to our operational facility at:
   CANTIA, S.A. de C.V.
   Vergelitos 101, Parque Industrial El Vergel, Aguascalientes, C.P. 20219, México
2. Damaged or Defective Items
   If a product received is damaged or defective, please contact our customer support team at drawer@drawersorttray.com as soon as possible. To facilitate a resolution, please provide photographic evidence of the damage or defect. Once verified, we will process a refund or arrange for a replacement. In cases involving verifiable damage, it may not be necessary to return the item to our facility.
3. Order Delays
   We cooperate with international courier services, including DHL, FedEx, and UPS, to deliver orders within a standard transit timeframe of 5–9 business days. We provide automated tracking notifications via email at key transit milestones to keep you informed.
   Should your order exceed this standard transit time, we will initiate a formal investigation with the carrier. Based on the findings of this investigation, we will determine the appropriate resolution, which may include a full refund or the dispatch of a replacement order.
4. Refund Processing
   Refunds are processed back to the original payment method used during checkout. We accept payments via the following methods:
   Visa
   Mastercard
   American Express
   Apple Pay
   Google Pay
   Standard Electronic Wallet services
   Refunds will be initiated promptly upon approval of your request. Please note that the time taken for the funds to appear in your account may vary depending on your financial institution.
5. Contact
   For all inquiries regarding returns or refunds, please contact us at:
   Email: drawer@drawersorttray.com
   Address: Vergelitos 101, Parque Industrial El Vergel, Aguascalientes, C.P. 20219, México