Payments
What payment methods do you accept?
We offer a range of secure payment options to facilitate your purchase. We accept major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support digital wallet transactions via Apple Pay and Google Pay, as well as other standard electronic wallet services.

Shipping and Delivery
What are your shipping timelines?
We collaborate with major international couriers, including DHL, FedEx, and UPS, to manage the dispatch of orders to our European customers. The standard transit time is 5–9 business days.

How can I track my order?
We maintain transparency throughout the delivery process. Upon dispatch, arrival at transit hubs, and local hand-over for final delivery, automated status notifications will be sent directly to the email address provided at the time of your order.

What happens if my order is delayed?
Should your shipment exceed the stated standard transit time, please contact us. We will initiate a formal investigation with the relevant courier. Following our assessment of the situation, we will determine the appropriate resolution, which may include a full refund or the dispatch of a replacement.

Returns and Refunds
What is your policy regarding returns and the Right of Withdrawal?
In accordance with European consumer protection regulations, customers residing in Europe possess a 14-day “Right of Withdrawal.” You are entitled to cancel your order within 14 days from the date you receive your items, without providing a specific reason.

What should I do if my product is damaged or defective?
If you receive an item that exhibits defects or damage, please contact our customer support team via email at drawer@drawersorttray.com as soon as possible. To expedite the resolution, please provide photographic evidence of the issue. Once our team has reviewed the information, we will proceed with a refund or provide a replacement. In such cases, there is typically no requirement to return the damaged item to our facility.

Contact Information
If you have further questions, please reach out to us:
Company: CANTIA, S.A. de C.V.
Address: Vergelitos 101, Parque Industrial El Vergel, Aguascalientes, C.P. 20219, México
Email: drawer@drawersorttray.com
Phone: +52 4499103759